Service & Policy · Book with confidence
Every Bingtuan tour comes with a national e-contract, CNY 800k liability insurance and a no-shopping guarantee. Booking steps, refund policy, insurance and FAQs are all here.
How to book · 6 steps
HOW TO BOOK
Enquire
Confirm route, dates, size and room.
Reserve
Deposit or full payment locks the seat.
E-contract
Sign the national tourism e-contract.
Notice
Meeting & guide details 3 days before.
Travel
15-minute response on any issue.
Follow-up
48-hour feedback and invoicing.
Cancellation & refund policy
REFUND
| When you cancel | Refund | Note |
|---|---|---|
| 15+ days before | 100% | Full refund, no fee |
| 14-7 days before | 60% | Less incurred ground costs |
| Within 7 days | 30% | Locked hotels/tickets non-refundable |
| Departure day | 10% | Treated as a no-show |
| Force majeure | Unused 100% | Reroute cost absorbed by us |
Contract & insurance
CONTRACT & INSURANCE
Agency liability
Under PICC, covering losses caused by the agency; renewed annually.
Personal accident
Death, disability and medical; altitude routes add evacuation.
National platform
Sign instantly, download anytime; equal legal force to paper.
24/7 emergency & complaints
Four dispatch centres · 15-minute response · complaints line answered by the GM
Service FAQ
How do I book?
Book online, call +86 991-2337171 (24/7), or WeChat +86 13325567721. Corporate clients can pay by transfer and sign a contract.
What is the refund policy?
15+ days before: 100%; 14-7 days: 60%; within 7 days: 30%; departure day: 10%. Force-majeure: unused costs fully refunded.
Is insurance included?
Yes — CNY 800,000 agency liability + CNY 300,000 personal accident per person; altitude routes add medical evacuation.
Is it truly no-shopping?
Routes tagged No shopping stop at no shops. A verified breach pays 20% of that day's fee on the spot.
Can I get an invoice?
Ordinary VAT invoice within 7 working days after the trip; special VAT invoices for companies and institutions.